Delete your MiDESQ account and data

The fastest way to delete your account and data is from inside MiDESQ. You do not need to contact us.

1. Open the MiDESQ app and sign in to the account you want to delete.
2. Go to Setup.
3. Open Account.
4. Choose Delete account.
5. Confirm when prompted. The deletion is carried out immediately.

If you can no longer sign in, have uninstalled the app, or would prefer us to action it for you, email us and we will do it.

1. Email rob.bird@jobdone-group.com.
2. Put “Data deletion request” in the subject line.
3. Send it from the email address registered to your MiDESQ account, so we can verify it is you. If you cannot, tell us the business name and mobile number on the account and we will verify another way.
4. Tell us whether you want your whole account deleted, or only specific data removed.

We acknowledge requests within 5 working days and complete them within 30 days, as required by the UK GDPR. We will not charge you, and we will confirm in writing when it is done.

When your account is deleted, the following are erased across every device signed in to that account:

• Your business profile, contact details and login
• Your customer records, including their names, addresses, phone numbers and email addresses
• Jobs, quotes, bookings and job history
• Photographs and documents you uploaded, including gas safety certificates
• Messages and conversation history with the in-app AI assistant
• Reminders, notes and change history
• Your pricing and rate card settings

Some records cannot be deleted on request because UK law requires us, or you, to keep them. These are retained for the periods below and then deleted.

Encrypted backups are held on a rolling schedule and are overwritten in the ordinary course, so deleted data may persist in a backup until it rotates out.

• It does not cancel your subscription or billing arrangement. That must be cancelled separately.
• It does not close your own Stripe account. That account belongs to you, and deletion does not affect money already paid to you.

If a tradesperson has used MiDESQ to quote or invoice you, that tradesperson — not MiDESQ — is the controller of your data. Please contact them directly to request deletion. They may contact us to assist, and we will help them action it.

If you are unhappy with how we have handled your request, you can complain to the Information Commissioner’s Office — ico.org.uk — 0303 123 1113.

Full details of how we handle personal data are in our Privacy Policy.